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M
mavic_9168
Participant
July 27, 2025
Question

Re: cancelled subscription but still being charwed

  • July 27, 2025
  • 2 replies
  • 116 views

I did the same.  I first installed in my computer, then I realized that I don't need it anymore, as I thought that the price is too expensive to take out from my salary.  So right after, I cancelled my subscription.  It worked.   I saw that my subscription was cancelled.   I just didn't screen shot it because I trusted ADOBE, I know that they are a prestigious company as I bought a software from them before (software from the disc).  now I feel very bad as I was so relaxed that my subscription has been terminated only to find out that it was deducted to my credit card, which now I have to pay.  :'(   I feel really, really bad.  IS THIS A NEW TRICK?  

    2 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    July 28, 2025

    Mavic, thanks for posting your question about your recent subscription commitment to this public discussion forum. I am sorry you did not find more value in using our services. Please see https://adobe.ly/3TY2pNd for more information on the cancellation process, including a timeline of when a refund is available. ^JW

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 27, 2025

    @mavic_9168 

     

    with successful cancellation an email confirmation is sent to you from adobe.  it may be in your spam folder but it will confirm your cancellation and its date.  can you find it?

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