Skip to main content
N
Nathan5E8D
Participant
February 21, 2021
Question

Re: Cancelling Subscription

  • February 21, 2021
  • 1 reply
  • 218 views

I am trying to cancel my Adobe subscription, as i no longer have any need for it. I am unable to delete my account or cancel my subscription as i have a new card so there is a billing issue on the account(and i don't want to attach a new card). I was wondering if anyone knew how to fix this? 

    This topic has been closed for replies.

    1 reply

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    February 22, 2021

    Hello @Nathan5E8D,
    Look at the following link for information on how to cancel your subscription.
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    If the information does not help, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    N
    Nathan5E8DAuthor
    Participant
    March 1, 2021

    Is there a support number I could call?

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 1, 2021

    https://helpx.adobe.com/contact/phone.html

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices