Re: closing an acrobat DC Pro account

Ann, thanks for posting about your recent attempt to evaluate Acrobat. I can confirm that the subscription is paused and unable to be canceled because the method of payment you used to begin your commitment was not accepted.

Please click on https://adobe.ly/4nPSdD8 to speak with a member of our team who can help you end your commitment since you are not using our services. Please use a different device to reach us if you are unable to reach anyone or are redirected to this public discussion forum. ^JW

Hello,

I tried to activate the 7-day trial of Adobe Acrobat Pro, but the activation was not successful. When I checked in my account settings, I did not see any active subscription.

However, since I entered my payment card details during the process, I want to make sure that my card information is completely removed from your system and that no charges will be made.

Could you please confirm that my payment details are deleted and that I will not be charged?

Thank you for your help.

Best regards,

<Personal information removed by Moderator>

Ann Tovmasyan