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March 5, 2024
Question

Re: Cobro no autorizado de 60,49€ de ADOBE SYSTEMS SOFTWARE 044-207-3650 IE

  • March 5, 2024
  • 3 replies
  • 236 views

A mí me ha pasado lo mismo. He puesto un e-mail, pero no contestan. Tampoco hay teléfono de contacto en ningún sitio.

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    3 replies

    John T Smith
    Community Expert
    Community Expert
    March 5, 2024

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    kglad
    Community Expert
    Community Expert
    March 5, 2024

    @35875527 

     

    also, you can check your account to confirm your refund is pending, https://account.adobe.com

    March 5, 2024
    No it is not
    kglad
    Community Expert
    Community Expert
    March 5, 2024

    what's it show?

    gupta shivangi
    Legend
    March 5, 2024

    Hi there,

    As per your account details, you subscribed for Adobe Acrobat Pro on February 25, 2024 and cancelled on March 3, 2024. Since you cancelled on 8th day, you have been charged with the subscription fee as trial lasts only for 7 days.

    However, you are eligible for complete refund as you cancelled within 14 days. The refund should get credited within 5-7 business days.
    Let us know if you have any questions. 

     

    Regards,

    Shivangi