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Participant
November 9, 2025
Question

Re: como puedo cancelar mi suscripción?

  • November 9, 2025
  • 2 replies
  • 36 views

Quiero dar de baja esta membresía.

gracias.

    2 replies

    Community Manager
    November 10, 2025

    Hi @Mimono

    Thanks for reaching out. I reviewed your account details, I could not find any active subscription associated with this email address.

    Did you make the purchase using a different email address?

    If yes, please follow the steps listed in the articles shared by the expert above.

    Let me know if you have any questions.
    ^Shivangi

    kglad
    Community Expert
    Community Expert
    November 9, 2025

    @Mimono 

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html