Re: como puedo cancelar mi suscripción?

Quiero dar de baja esta membresía.

gracias.

Community Manager

Thanks for reaching out. I reviewed your account details, I could not find any active subscription associated with this email address.

Did you make the purchase using a different email address?

If yes, please follow the steps listed in the articles shared by the expert above.

Let me know if you have any questions.
^Shivangi

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Sign up