Skip to main content
Ned Murphy
Ned Murphy
Legend
November 18, 2016
Question

Re: Contact Support via Email: Dissatisfied with Customer Support & Membership

  • November 18, 2016
  • 1 reply
  • 339 views

There is no email address for customer complaints.  I think there is some form of twitter or facebook or what such available for publicizing grievances but I do not have the specifics of it.  Try searching these forums for it.

Adobe does not hide that subscriptions automatically renew, they do not seek your approval to do so.  If you read the EULA you will see the detail of that, but even without reading that it is explained in their pre-sales literature.  It is up to you to keep track of your subscription and end it when you intend.

    This topic has been closed for replies.

    1 reply

    D
    danyeager
    Participant
    November 29, 2017

    All right, I'll bite - how do O end my subscription if I can't email? I don't intend to end my subscription, I'm asking because I want to email my support query; I'm not interested in hanging on the phone or computer to find out WHY CC NO LONGER OFFERS A CS6 UPDATE.

    Thanks

    Dan Yeager

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 29, 2017

    To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

    CS6 is over 4 years old and is no longer updated... if you think your CS6 needs an update,  start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

    If what you are asking about is using the Cloud to install CS6...

    previous versions https://forums.adobe.com/thread/2389056 see reply #3

    -and even more on previous versions https://forums.adobe.com/thread/2409527 see reply #1

    D
    danyeager
    Participant
    December 2, 2017

    John, thanks very much for taking the time to send me those links. I'm a

    belt and suspenders kind of guy, and I like, while hoping I never really

    NEED, having CS6 permanently on my computer, to use it if I ever need to be

    offline for an extended period.

    I also have other raw image processors installed; I shoot a lot of

    infrared, and alternate software can produce interesting variations.

    Thanks again, John

    Dan

    On Wed, Nov 29, 2017 at 10:33 AM, John T Smith <forums_noreply@adobe.com>

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices