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Participant
May 10, 2023
Question

Re: Contacting customer support

  • May 10, 2023
  • 2 replies
  • 322 views

Dear Sir,
I am writing to you because I have a serious health problem, I am writing to you because I have a serious health problem and I don't know when I will come back to it. (cancer). My godson managed my bank accounts.
Can you give me back the amount of the subscription that has already been debited from my account by your services and delete the software.

I hope you understand my situation, but this has come as a shock to me.

Best regards, thank you very much.
Thank you very much,
Jean- Claude Leroy

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    May 10, 2023

    Fellow product users can't help you.  But you can cancel the subscription yourself.  🙂

     

    Log-in to your account portal below.
    https://account.adobe.com/plans

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    Nancy O'Shea— Product User & Community Expert
    Peru Bob
    Community Expert
    Community Expert
    May 10, 2023

    I'm sorry for your situation, but we can't do anything here for you on this forum.

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    or Twitter:
    https://twitter.com/AdobeCare