Participant

Question

Re: Contattare assistenza

Forum|Forum|2 months ago
November 9, 2025
3 replies
105 views

I activated my subscription on May 4, 2024.
Now, since more than a year has passed, they still want to charge me, but what charges?
A penalty, as if I hadn't finished the year!!!
This is incredible!!!

S

Shivangi_Gupta

Community Manager

Hi @Andrea Artist.

We appreciate you reaching out.

I can see that you have an active subscription to Creative Cloud pro since 1year and 6months and 5days. This is an annual plan billed monthly. As the experts mentioned above, if you choose to cancel the plan before the end of the term, an early termination fee may apply.

You can find more information about the subscription terms here: https://adobe.ly/4qL4hb7

If you have any further questions, feel free to let us know. We’re here to help!

^Shivangi

kglad

Community Expert

each year you renew you're agreeing to another 1 year obligation. cancal at the end of your subscription (before it renews) to avoid a penalty.

A

Andrea ArtistAuthor

Participant

So I have to wait until April for the cancellation?
Unbelievable.

kglad

Community Expert

only if you want to avoid a penalty.

jane-e

Community Expert

A penalty, as if I hadn't finished the year!!!
By @Andrea Artist

I'm confused. You subscribed 18 months ago, so it appears that you finished the year and started another?

Which plan did you subscribe to? What does it say in https://account.adobe.com/ ?

Adobe Staff can see your account information while volunteer Community Experts cannot. Staff has an Adobe badge and the word "Employee" on their avatars.

Jane

A

Andrea ArtistAuthor

Participant

This is my plan.
I started it in 2024, a year has already passed, and now I've changed jobs, I no longer need it, and I'm still paying for a service I stopped using.
If I cancel the plan now, they'll charge a penalty of almost €180.
Tomorrow I will call the two Italian offices, and I will send the relevant screenshots.

jane-e

Community Expert

@Andrea Artist

The annual plan is discounted, which is why there is a fee for early cancellation before the year ends.

For instance, Creative Cloud Pro (monthly) is full price at @$104.99 per month and can be cancelled at anytime.
The annual plan (annual commitment, billed monthly) is discounted to $69.00 per month.

Jane

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded