Re: creative cloud subscription missing from account plan

Forum|Forum|1 year ago
May 8, 2025
2 replies
504 views

I have the same problem but the link doesnt work anymore and i cant use the bot to get someone to talk to because he doesnt find a plan in my account

Correct answer Jeffrey_A_Wright

Blazeph, sorry you are having problems choosing the correct account to contact us. You can use the steps listed in https://adobe.ly/434FLqr to choose between your individual account and the accounts managed by your school. ^JW

Jeffrey_A_WrightCorrect answer

Legend

Blazeph, sorry you are having problems choosing the correct account to contact us. You can use the steps listed in https://adobe.ly/434FLqr to choose between your individual account and the accounts managed by your school. ^JW

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BlazephAuthor

Participant

Yes, because of this is just realised i shoudnt have logged in like its a school account but just like a personal one, thank you for the help

Jeffrey_A_Wright

Legend

You are welcome, Blazeph! Thanks for the update! ^JW

John T Smith

Community Expert

You say same problem... so you are a student having problem with your education subscription?

If yes, you need to contact the account Administrator at your school

If you don't really have the same problem do you have more than one email address?

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BlazephAuthor

Participant

but i dont really know how, i used my school email adres but outside of that i didnt use anything from school to get the plan but then i coudnt cancel it and after 2 days or sow it randomly disepeared and now money is going from my cart

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BlazephAuthor

Participant

i am a student that used my school email to get an education subscribtion but now i cant cancel it and i woudnt know who my account admin is because i made the account myself

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