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Brian30247070f5lp
Participant
June 2, 2023
Answered

Re: Credit card charged without permit from me

  • June 2, 2023
  • 3 replies
  • 177 views

I have been trying for months to cancel my plan, with no luck. Adobe keeps trying to charge my credit card and I keep cancelling the charge. I have no idea how to get these crooks to stop trying to steal from me. Does anyone have ideas?

    This topic has been closed for replies.
    Correct answer Peru Bob

    To cancel:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    See here, too:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

     

    If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    or Twitter:
    https://twitter.com/AdobeCare

    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 3, 2023

    you need to contact customer support and fix whatever initiated this problem (eg, a payment update might have been needed).

    T
    Test Screen Name
    Legend
    June 2, 2023

    Adobe will keep taking money of course, until you cancel. To cancel you must pay any cancellation fee. If you cancel the charge which you owe, your debt will increase, and you risk legal action. You say you've been trying to cancel, what happens?

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    June 2, 2023

    To cancel:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    See here, too:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

     

    If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    or Twitter:
    https://twitter.com/AdobeCare

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