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jacaranda_0923
Participant
October 20, 2025
Question

Re: CUSTOMER CARE NUMBER IN THE UK

  • October 20, 2025
  • 1 reply
  • 38 views

Can anyone help on this issue? I took out a free trial for Adobe which expires tomorrow. I have tried to cancel this several times today as it wasn't suitable for my requirements. However, when I try to cancel the account it won't let me and says the site has issues at the moment! I don't want to be charged for the Adobe subscription and have tried calling the 0207 London number only to be disconnected. I have also tried to change my bank details/remove which is also being denied. 

    1 reply

    S
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    October 20, 2025

    Hi @jacaranda_0923,

    We are here to help. Did you follow this article to cancel your Adobe plan? https://adobe.ly/3WbY0aD

     

    Also, I would like you to know that Adobe offers full refund if the subscription is cancelled within 14 days(including trial) which gives you 8 days to cancel the plan.
    Having said that, I'm here to help you with the error you are getting with the cancellation. Could you share a screenshot?


    ^Shivangi

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