Re: Customer Service

Hi @Impressive_customer3900,

Thanks for reaching out. I searched for your account details however I could not find any active subscription associated with your email address. Did you subscribe to the trial using a different email address? If yes, could you share it with me through a direct message? I'll look into the details.

@Impressive_customer3900 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html