Re: Customer Service Complaint

Forum|Forum|5 months ago
August 26, 2025
2 replies
107 views

Look this thing wont let me cancel i have tryed 5 times i did a 7 day trial then saw they charged me cash of my credit card and said no way and went strait to cancle and it wont let me is this another scam as if those funds are not returned with in 1o day i will be putting in for a charge back and a bbb complant <email removed-kglad> cancel this account !!!!!!!!!!!!!!!!!!!!

Account management

kglad

Community Expert

no one can cancel for you. ie, you must do it yourself. if there's a payment problem, you must fix it (https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html) before you can cancel

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?

Jeffrey_A_Wright

Community Manager

Helpful. I am sorry you encountered problems with the cancellation process. Repeating the same steps can be very frustrating. I can confirm that you completed the process successfully. Please see https://adobe.ly/47hiBkA for information on the cancellation process, including a timeline for refunds. ^JW