Re: Delete My Credit Card Detail

Forum|Forum|5 years ago
February 22, 2021
2 replies
2313 views

So we have to call adobe and wait an hour on hold to our delete credit card information. Your website allows people to add and update cards but left off a delete feature. Something really slimy is going on here. Adobe is this how you treat your customers?

This topic has been closed for replies.

Correct answer Peru Bob

We are not Adobe. This is a user to user forum.

Please go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

kglad

Community Expert

@Dennis33936939siui

do you have a question (other than the obvious - do NOT call the scammer)?

Peru Bob

Correct answer

Community Expert

We are not Adobe. This is a user to user forum.

Please go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Cm71tdAuthor

Participant

Thanks Bob, I was able to chat with customer service. FYI - They say if they delete the card on file it will automatically cancel my subscription even though I paid a year in advance. I told them I would give them a new card to pay when time to renew. They didn't care and said, "we'd be happy to remove it for you but your subscription will be immediately canceled". Nice.

Peru Bob

Community Expert

Try again with another Customer Service rep or ask for a supervisor.

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