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nicolle_0632
Participant
August 22, 2025
Question

Re: Devolución de dinero

  • August 22, 2025
  • 2 replies
  • 219 views

me van cobrando dos veces una suscripcion que no utilizo y que no me dejan sacar mi tarjeta de ahi por favor solicito la devolucion inmediata de mi dinero de algo que yo no uso y que cancele hace meses por favor. //

They're charging me twice for a subscription I don't use and they won't let me take my card out of there. Please request an immediate refund for something I don't use and that I canceled months ago.
 

 

    2 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    August 26, 2025

    Nicolle, I am sorry that you were charged for a service that you were not using. Please click on https://adobe.ly/4n5EMyS to speak directly with a member of our team who can help you complete the cancellation process for AI Assistant for Acrobat. Please use a different device to contact us if you are unable to reach anyone. ^JW

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 25, 2025

    Hi @nicolle_0632,

     

    Hope you are doing well. Thanks for writing in!

     

    I checked your account registered on the community, and could not find any active subscription with the current email address. 

     

    If you have the billing details and the email address handy, I recommend contacting our billing team on social media.

    They can be reached:

     

    Facebook @ Adobe

    X (formerly Twitter) @ AdobeCare

     

    Hope this helps.


    Regards,
    Souvik.

    Meet Acrobat Studio

    N
    nicolle_0632Author
    Participant
    August 26, 2025

    Dear Support Team,

    The email linked to my account is <email removed-kglad> I was charged twice for a subscription that I do not use, and I was billed $24.99 even though I canceled the subscription on August 22, 2025.

    I have attached the invoices as proof and kindly request the corresponding refund. This situation feels unfair and unacceptable.

    Thank you for your prompt attention to this matter.

    Sincerely,
    Nicolle

     

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 26, 2025

    @nicolle_0632 

     

    check your account, https://account.adobe.com

    what's it show?

    eg, any payment problems,?
    more than one subscription?  (ie, acrobat and ai for acrobat)
    only the plan(s) you want?

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