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mark_5624
Participant
August 29, 2025
Answered

Re: HELP !!! [Need help to cancel my account]

  • August 29, 2025
  • 3 replies
  • 139 views

I need help with canceling this plan II was on a free trial and in 5 days and want to cancel and get a refund I dont want or need this plan and evrything support tells me does not work please simple way to cancel

      Correct answer kglad

      @mark_5624 

       

      make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

      and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

      if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

      3 replies

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 29, 2025

      <branched>

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      September 1, 2025

      Hi Mark,

      We appreciate you reaching out. I can see that you have cancelled your Adobe subscription following the steps suggested by the expert @kglad. A refund has been initiated from Adobe's end. It usually takes 12-14 business days for the refund to process.

      We appreciate your patience.


      ^Shivangi

      M
      mark_5624Author
      Participant
      August 29, 2025

      Well this is not a pleasant experience , as I dont like this plan it does not work for me and now need service and a refund

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 29, 2025

      @mark_5624 

       

      read the response to your post.

      M
      mark_5624Author
      Participant
      August 29, 2025

      Unfortuanately the support does not work I dont have a google account so cannot log in through a google address

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      August 29, 2025

      @mark_5624 

       

      make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

      and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

      if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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