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moo1y
Participant
March 28, 2025
Answered

Re: How to unsubscribe

  • March 28, 2025
  • 3 replies
  • 425 views

I want to cancel my Adobe account subscription immediately. You are blocking my bank accounts and there is no immediate cancellation box!!

    Correct answer Shivangi_Gupta

    Hi @moo1y,

    Thanks for reaching out. I can see that you have active subscriptions for Adobe Photoshop, Illustrator and Stock. As @kgad mentioned, you may need to clear your pending dues before cancelling the subscription.

    Check out this article for help: https://adobe.ly/3Yio0lW

    Let me know if you have any questions.

    ^Shivangi

    3 replies

    I
    iiii_0023
    Participant
    July 2, 2025

    Why is it that UNSUBSCRIBE is not listed as an option on the menu. Then you direct to tech support. this is unfair for any customer that does not need the service any more. Stop taking payments from my bank and unsubscribe my account please.

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 2, 2025

    it's cancel subscription.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    April 8, 2025

    Hi @moo1y,

    Thanks for reaching out. I can see that you have active subscriptions for Adobe Photoshop, Illustrator and Stock. As @kgad mentioned, you may need to clear your pending dues before cancelling the subscription.

    Check out this article for help: https://adobe.ly/3Yio0lW

    Let me know if you have any questions.

    ^Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 7, 2025

    you have to fix payment problems before you can cancel.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

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