Re: I cancelled my 7 day free subscription on Day 6 but they still charged me a monthly fee.

Forum|Forum|4 months ago
September 12, 2025
1 reply
336 views

Hi @Shivangi_Gupta can you please confirm mine as well if I am eligible for a refund as I got deducted for a trial account that I have cancelled before the free trial ends.

Jeffrey_A_Wright

Community Manager

Jorgen, I can confirm that your subscription was also cancelled within 14 days. Please see https://adobe.ly/4pld3vH for a timeline of refund availability and more information about the cancellation process. ^JW

J

jorgen_4399Author

Participating Frequently

Hello @Jeffrey_A_Wright . Thanks! As the document is limited. So just to confirm I just have to wait and nothing is expected from my end to do 🙂

Jeffrey_A_Wright

Community Manager

Yes, Jorgen, you successfully completed the self-cancel process listed at https://adobe.ly/4m7dyGV. The charges occur as soon as you subscribe and any refunds will take up to 14 days.

Please bookmark https://adobe.ly/4mfJvNt, which answers this and other common questions about the cancellation process, Jorgen. ^JW

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