Re: I'm currently on a monthly plan for Lr & Ph but wish to change to an annual payment plan...

Forum|Forum|4 months ago
September 16, 2025
返信数 3.
79 ビュー

This doesn't work. I have no option to "chanhe your plan" on my Photography plan, only cancel. I too have had the email above saying I can keep my rate if I pay a year in advance - but it's impossible to do so. Can anyone actually help here? I've been subscribing for 15 or so years.

Jeffrey_A_Wright

Community Manager

MonkDave, sorry that the device you are using is blocked from changing your plan to an annual plan. Please try using a different browser or device to complete the steps at https://adobe.ly/4nxVerA to change your plan. If you continue to be blocked, MonkDave, then click on the Contact Us link listed in the article to speak directly with a member of our team who can help you further.

If you are unable to reach anyone or continue to be redirected to these public discussion forums, then please show this public discussion to someone locally who can help you reach us successfully. ^JW

MonkDave666作成者

Participating Frequently

Why is my device blocked from changing to an annual plan? You can't just throw that out there and not explain why.

Jeffrey_A_Wright

Community Manager

MonkDave, there can be a variety of reasons that the device is unable to contact us. The most common are pop-up blockers or misconfigured software firewalls. You can find several common solutions listed at https://adobe.ly/48lRBRb.

The chat experience also works on smartphones and tablets, MonkDave, if you don't have another computer available. ^JW

Shivangi_Gupta

Community Manager

Hi there,

We appreciate you reaching out.

there have been recent changes to the monthly pricing for the Adobe Photography plan. However, the annual prepaid plan remains unchanged, which might explain the message you received.

For more details, you can refer to this help article: https://adobe.ly/3VQGlF3

If you have any further questions or need assistance, feel free to let us know. We’re here to help!

^Shivangi

MonkDave666作成者

Participating Frequently

I'm guessing you're a bot? None of that answers how I can keep my current price and pay a year in advance for my Photography plan, rather than suffer the 50% increase in monthly price. How do I do that? That's literally all I want to know. Thanks.