Ali_Badreddine9531

Participant

Question

Re: I paid but have no subscription

Forum|Forum|1 year ago
February 2, 2025
3 replies
190 views

I have already paid for this month subscription, as shown in the attached invoice below. However, I am still being asked to make the payment again, which seems to be a system error.

Community Expert

Community Expert

See here:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Jeffrey_A_Wright

Legend

Ali, please try the suggestions offered by Peru Bob and John T Smith. I can confirm that your subscription is active, so if you continue to encounter problems, please check with whoever manages the network to see if they allow access to individual Creative Cloud applications. Most colleges and universities block access if they provide their own membership. ^JW

Community Expert

Community Expert

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

Ali_Badreddine9531Author

Participant

Community Expert

Community Expert

if the above links fail to resolve the problem, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location