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Participant
August 12, 2025
Question

Re: I want to cancel my free trial

  • August 12, 2025
  • 3 replies
  • 119 views

Please cancel my free trial subscription.

 

    3 replies

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    August 12, 2025

    Aman, thank you for posting about your recent subscription commitments to this public discussion forum. I am sorry, but the payment method you used to start your commitment was not accepted. Please see https://adobe.ly/46OAoPK for information on how to correct your account. Once the account is in good standing, you can then complete the self-cancel process referenced by Kglad at https://adobe.ly/4m6Y06U. Please make sure to complete the process soon if you wish to receive a refund. For more information on your commitment to Adobe, see https://adobe.ly/411x9AT. ^JW

    kglad
    Community Expert
    Community Expert
    August 12, 2025

    <branched>

    kglad
    Community Expert
    Community Expert
    August 12, 2025

    @aman_6193 

     

    no one can cancel for you.  you must do it yourself.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html