Answered
Re: I want to raise an official complaint
I have phone up twice and been left hanging or hung up before resolution. No case number issued. Worst customer service I have experienced.
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Scarlett, I am sorry, but I am showing that you had three recent support cases with case ADB-18514882-R3X9 currently open pending the refund request. You can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to be kept up to date regarding your recent support cases. If no cases are listed, then use a different computer or browser to access the recent support cases.
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