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Participant
April 11, 2025
Answered

Re: I would like to get a refund please

  • April 11, 2025
  • 3 replies
  • 146 views

I would like get refund £62.99 you taken from my account 

    Correct answer gupta shivangi

    Hi @jasbir_0144,

    We appreciate you reaching out. As per your account details, I can see that you an active subscription for Adobe Acrobat Premium since 16 days. I can see that you made the purchase through Apple Store.

    For cancellation and refund, you'll need to visit Apple Store only.

    Let us know if you have any questions for us.


    ^Shivangi

    3 replies

    kglad
    Community Expert
    Community Expert
    April 11, 2025

    you're beyond the free trial and grace period.  and if you cancelled an annual plan, there's a penalty.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html


    gupta shivangi
    Legend
    April 11, 2025

    Hi @jasbir_0144,

    We appreciate you reaching out. As per your account details, I can see that you have an active subscription for Adobe Acrobat Premium since 16 days. I can see that you made the purchase through Apple Store.

    For cancellation and refund, you'll need to visit Apple Store only.

    Let us know if you have any questions for us.


    ^Shivangi

    gupta shivangi
    gupta shivangiCorrect answer
    Legend
    April 11, 2025

    Hi @jasbir_0144,

    We appreciate you reaching out. As per your account details, I can see that you an active subscription for Adobe Acrobat Premium since 16 days. I can see that you made the purchase through Apple Store.

    For cancellation and refund, you'll need to visit Apple Store only.

    Let us know if you have any questions for us.


    ^Shivangi