Re: Is there any way to speak to a real person at Adobe?

Forum|Forum|2 months ago
November 8, 2025
2 replies
88 views

I have several account problems. My data isn't showing up, and the latest updates aren't appearing. I've uninstalled and reinstalled the service, but the problem persists. I contacted support, but they haven't responded or shown any concern. The automated response doesn't understand what I'm asking, and you're lying; you don't allow real people to contact you on the forum. I want to cancel my subscription, which I'm losing money on every month for no benefit. My Illustrator subscription is @bow120000.

S

Shivangi_Gupta

Community Manager

Hi @bw120000,

We appreciate you reaching out.

Could you share more details about the data that you are referring to? Are you not able to see your projects?

Let us know. We are here to listen and help.

^Shivangi

kglad

Community Expert

@bw120000

try using a mobile phone's updated non-opera browser with wifi disabled to cancel your plan. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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