Re: Is this how the Adobe customer support handles enterprise customer questions? (ID security updat

Hi Ed, I'm the Adobe Virtual Assistant. How can I help you?

I pay €24.99 per month to Adobe since December 3, 2021, but I have no subscription or nothing on my computer, you can stop this and you can refund the amount.

I want to make sure I understand clearly. Which of these categories best describes your issue?

Check my billing history and plan details

I found no current record of an active paid plan linked to ([Moderator deleted private information. Please do not post private information like e-mails and phone numbers]) within the last 60 days

Do you have another email address that might be linked to an active account?

Yes

No

I dont no

Let's find another way to get you the help you need. How would you like to proceed?

10:26 AM

Chat with an agent

Ok. I'll connect you to an agent who can pick up where we've left off.

We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.

You are now connected to Bhaiya, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

Bhaiya

Hello, I'd be happy to help you today, let me first pull up your account information and access your details.

Thank you for your patience! As I checked you have no plan active under this account. I understand you are paying for an Adobe subscription but have no access to it on the computer. I'm happy to help with that. Please share the first 6 and last 4 numbers of the card that has been charged along with the amount charged and the date of the transaction, the card holder's first and last name along with the expiry date of the card so I can locate the charge and account for you.

493831 2272 Ed. Retz

02/27

24,99€

Bhaiya

Thank you for sharing the details! Please stay connected and allow me a minute so I can locate the charge and account for you.

Just a moment.... I appreciate your patience.

Thank you! I have located the account with the transaction information you have provided but it is registered with a different email address. As we are not authorized to share customer's details proactively due to data protection policies but if you share all possible email addresses with me I can confirm with you under which email address the subscription is, for which you are paying.

10:44 AM

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Bhaiya

That is not the email under which charge located, Please try more email addresses all ta once if possible.

Maybe an expired [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Bhaiya

Yes, This is that other email [Moderator deleted private information. Please do not post private information like e-mails and phone numbers] under which you have a plan for Creative Cloud All Apps 100GB active, May I know if you are having issues while using or how you want me to proceed?

May I know why you wanted to cancel the plan under that account?

Because it never worked

Bhaiya

Let me transfer you to a specialist from the cancellation team who can help. They can also offer you exclusive deals to help you save big if you choose to stay.

11:00 AM

Connecting you with a specialist as soon as possible.

Bhaiya has left the conversation

You are now connected to Nikhil, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

Nikhil stopt conversision 😞