Re: Me están cobrando un plan que no tengo

Forum|Forum|1 year ago
December 24, 2024
2 replies
239 views

Me cobraron y descontaron la suscripcion de Adobe, pero no me activaron nada, entro a mi tarjeta y aparece el cobro de Adobe por 40 mil pesos colombianos, falta de etica? o que pasa con adobe, no es justo para algunos usiarios tener que perder dinero, y no podernos contactar con nadie, llevo todo el dia y solo me responde el chat robot que no me comunica con un ascesor porque no tengo activo un servicio, y entonces quien responde por el dinero que me quitaron de mi tarjeta? no tengo ningun servicio, ninguna ayuda, y ellos tienen mi dinero y el de muchos, que injusto

Correct answer Shivangi_Gupta

Hi Carolina Haro,

We appreciate you reaching out. I reviewed your account details and I could not find any active plans associated with this email address. Did you make the purchase using the same email address you used with the community?

Did you receive any confirmation email?

Let us know.

^Shivangi

C

Carolina Haro

Participant

Hola, se me hizo el cobro de mi plan pero al entrar me aparece como si no lo tuviera, me da la opcion de comprar o de usar un mes gratis.
Por qué pasó eso? Necesito una respuesta, de no ser así, tendré que cancelar mi membresía

kglad

Community Expert

@Carolina Haro

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

Shivangi_Gupta

Correct answer

Community Manager

Hi Carolina Haro,

We appreciate you reaching out. I reviewed your account details and I could not find any active plans associated with this email address. Did you make the purchase using the same email address you used with the community?

Did you receive any confirmation email?

Let us know.

^Shivangi

Jeffrey_A_Wright

Community Manager

Erika, I am sorry, but I don't see any active memberships or recent purchases under the account you used to post to this public discussion forum.

Please see https://adobe.ly/4gSAN5h for additional steps you can take to investigate the cause of the unknown charges from Adobe. ^JW

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