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ashwika_2042
Participant
August 18, 2025
Answered

Re: Montly subsciption refund

  • August 18, 2025
  • 3 replies
  • 169 views

 Request for Refund – Subscription Cancelled Immediately After Purchase

Dear Adobe Support Team,I am writing to request a refund for a subscription I purchased on 7th August. Within 10 minutes of purchase, I cancelled the subscription, but the payment amount was still deducted from my account.

Details

  • Reason: Subscription cancelled immediately and no services used
  • Adobe Account Email:<personal info removed by mod>
  • Transaction ID / Order Reference:<info removed by mod>

As I have not used any of your apps or services and cancelled the subscription almost immediately, I kindly request you to process a full refund of the deducted amount at the earliest.

Looking forward to your confirmation.

Thank you for your support.

 

    Correct answer gupta shivangi

    Thanks for reaching out, Ashwika. I looked into your account details and found that you subscribed to Adobe Acrobat and AI assistant for Acrobat. I can see that one of the plans was cancelled on the same day i.e. August 7, 2025 however the other one was cancelled yesterday after it got converted to paid plan. The good news is Adobe provides full refund if the cancellation is done within 14 days. Your account is eligible is refund. 
    It usually takes 12-14 business days for the refund to process. 

    We request your patience. Let me know if you have any questions.


    ^Shivangi

    3 replies

    Musicbank8485
    Musicbank8485
    Participant
    March 15, 2026

    I signed up for a 7-day free trial of Adobe Acrobat Premium. After using it for 2 days, I deleted the application and stopped using it. But after 7 days, The app deducted money from my account.. At that point, I went to the app store to cancel my subscription. So, will I get a refund?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 15, 2026

    ​@Musicbank8485 

    It's up to the app store.

    If you purchased from third-party providers

    If you purchased your subscription through a third-party provider (such as Apple, Google, or Microsoft), your account is managed by them, and their specific subscription and cancellation terms apply. Refer to their documentation to manage your account.

    from here:

    https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 18, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved and branched from download & install">
    gupta shivangi
    gupta shivangiCorrect answer
    Legend
    August 18, 2025

    Thanks for reaching out, Ashwika. I looked into your account details and found that you subscribed to Adobe Acrobat and AI assistant for Acrobat. I can see that one of the plans was cancelled on the same day i.e. August 7, 2025 however the other one was cancelled yesterday after it got converted to paid plan. The good news is Adobe provides full refund if the cancellation is done within 14 days. Your account is eligible is refund. 
    It usually takes 12-14 business days for the refund to process. 

    We request your patience. Let me know if you have any questions.


    ^Shivangi

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