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Participant
August 10, 2025
Question

Re: Não consigo cancelar a minha conta!

  • August 10, 2025
  • 2 replies
  • 67 views

preciso cancelar urgente. não consigo cancelar e não opção para cancelar

 

    2 replies

    kglad
    Community Expert
    Community Expert
    August 10, 2025

    <branched>

    kglad
    Community Expert
    Community Expert
    August 10, 2025

    @patricia_0167 

     

    if you have a payment problem you have to fix it before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

     

    then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html