Re-open or re-create a closed account

Forum|Forum|6 years ago
February 24, 2020
2 replies
285 views

I created an account for my daughter to use Fill and Sign. We decided not to use it so we closed the account. However, now we do want to use that account. So I would like to sign in or re-create an account under the same email address. Is this possible?

When trying to create an account with the same email address we get "an account with this email address already exists".

When we try to sign in to the account with that email address we get a message saying "account is temporarily locked".

Can someone help???

Can you help us re-open or re-create this account??

This topic has been closed for replies.

Nancy OShea

Community Expert

There's no undo button for cancelling a plan. Why don't you start fresh with a new Adobe account (different e-mail and password)?

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded