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Participant
November 6, 2023
Question

Re: Open transaction details- ADOBE SYSTEMS SOFTWARE 044-207-3650

  • November 6, 2023
  • 2 replies
  • 766 views

I get every month a payment ? Please i want to stop this ASAP

26 OKT.    ADOBE SYSTEMS SOFTWARE 044-207-3650 IRL   Af  € 24,19. Can someone help me? 

 

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    2 replies

    Peru Bob
    Community Expert
    Community Expert
    November 6, 2023

    See here:
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
    and here:
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You can also contact Adobe by Twitter:
    https://twitter.com/AdobeCare

    kglad
    Community Expert
    Community Expert
    November 6, 2023

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.