Re: Passer d'une formule mensuelle à une formule annuelle

Forum|Forum|11 months ago
March 10, 2025
2 replies
537 views

Des nouvelles, quelu'un sait ?

Shivangi_Gupta

Community Manager

Thanks for writing in, @virginie_3015.

I can see that you have an annual Photography Plan (20GB) where you are paying monthly. You wish to switch the plan to annual payment(prepaid). There are 3 days remaining to your plan renewal.
You can follow the steps mentioned in the article shared by the expert above. Were you able to find the same plan for yearly payment?

Let us know if you find any issues while following the steps.

We are here to help.

^Shivangi

V

virginie_3015Author

Participating Frequently

I cannot change the payment of my plan using the steps shared above.

1. I cannnot see the plan in the dropdown menu. In the email I received about the increase in price, it said that it will not be available anymore but I can keep it if I stay subscribed. Maybe this is why it doesn't show up in the dropdown menu?

2. The plan is already selected and I don't see an option to change to yearly payment.