Question

Re: PLAN CANCELLATION

Forum|Forum|5 months ago
January 12, 2026
2 replies
51 views

Hello, I am also experiencing the same thing. I wanted to cancel my plan but still on loading , it's been days since I wanted to cancel my plan on Adobe. CAn you help me with this one pls, thanks

kglad

Community Expert

try using a mobile phone's updated non-opera browser with wifi disabled.

also, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

after cancelling, double check your account shows what you expect, https://account.adobe.com

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

kglad

Community Expert

@dolor_4143

are you the admin of a teams or enterprise subscription?

A

Anshul_Nautiyal

Community Manager

Hi @dolor_4143

Thank you for reaching out.

We have checked your account and see that there is an active individual subscription associated with the Adobe ID you used to post this query.

Could you please confirm if you are looking to cancel this plan? If you are experiencing any issues while attempting to cancel, we recommend trying the following steps:

Please open the following link in an incognito or private browser window:
https://adobe.ly/3G4xv2o

Alternatively, you may try clearing your browser’s cache and cookies, and then access the link again.

For detailed instructions, you can also refer to this help article:
https://adobe.ly/45Ks8yH

I hope this helps. Please let us know if you need any further assistance.

Regards,
^AN

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