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Dilara33309314hrxi
Participant
November 1, 2023
Question

Re: Please give me my money back.

Adobe deducted 860.26 TL from my account for firefly. Please return my money immediately without my approval. You cannot withdraw money from my account without my approval. I want my money back as soon as possible. By what right can you withdraw such a large amount of money without getting my approval? Are you deceiving people? You can't register for a trial version and withdraw money without getting approval. I want my money back immediately.

 

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 1, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 1, 2023

    @Dilara33309314hrxi 

     

    contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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