It's a scam for me ... Cancelling before the due date just because I don't want to forget 1 year after, doesn't mean I have to lost all my access ! What's wrong with Adobe ? I've been a huge customer for years, and never seen this.
@kglad, thanks for the feedback; typing any extra text will confuse any automated solutions that could have been offered and can slow down their ability to connect to a human. The original poster is likely blocked from reaching us, so they responded to an old Community discussion.
@HannibxL, if you are unable to reach anyone when you click on https://helpx.adobe.com/contact.html?rghtup=autoOpen , please work with someone locally to help you. You can show them this discussion and have them help you establish a chat session.
I would also encourage you to try logging in under any other Adobe account you could have created, @HannibxL. When signed in under the account you are trying to manage, you can self-cancel most memberships and subscriptions.
Thank you all for your replies. I reached out the support via Twitter and they were kinda fast.
They found the subscription associated with this account, and unfortunately they can't reactivate it even though I paid for. At least They will refund me for the year.
So for conclusion, Contacting via twitter is really better.
Thank you, you can close the topic admins.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices