It's a scam for me ... Cancelling before the due date just because I don't want to forget 1 year after, doesn't mean I have to lost all my access ! What's wrong with Adobe ? I've been a huge customer for years, and never seen this.
@kglad, thanks for the feedback; typing any extra text will confuse any automated solutions that could have been offered and can slow down their ability to connect to a human. The original poster is likely blocked from reaching us, so they responded to an old Community discussion.
@HannibxL, if you are unable to reach anyone when you click on https://helpx.adobe.com/contact.html?rghtup=autoOpen , please work with someone locally to help you. You can show them this discussion and have them help you establish a chat session.
I would also encourage you to try logging in under any other Adobe account you could have created, @HannibxL. When signed in under the account you are trying to manage, you can self-cancel most memberships and subscriptions.
Thank you all for your replies. I reached out the support via Twitter and they were kinda fast.
They found the subscription associated with this account, and unfortunately they can't reactivate it even though I paid for. At least They will refund me for the year.
So for conclusion, Contacting via twitter is really better.
Thank you, you can close the topic admins.
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