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martha_milena_3834
Participant
August 4, 2025
Question

Re: RECLAMO POR COBRO NO AUTORIZADO

  • August 4, 2025
  • 3 replies
  • 288 views

Cordial Saludo

Yo MARTHA MENDOZA , me dirijo a ustedes con el fin de solucionar el inconveniente que presente y al parecer muchos . No es justo que pos suscribir un tiempo de prueba con ADOBE, me esten descontando mes a mes $50.000 pesos colombianos , cuando ese servicio no lo se utilizar ni lo utilizo , Hice el proceso para cancelar  suscripcion y me colocaron condiciones donde debo pagar $400 mil y mas .Considero que es un mal procedimiento a pesar de menconar que tiene clausula porque en ningun momento decidi tener uns suscripcion anual. Por tanto requiero pronta solucion para evitar seguir recibiendo debitos automaticos por parte de ustedes por un servicio que no utilizo.<personal info removed by mod>

      3 replies

      C
      charcuteria_0841
      Participant
      August 21, 2025

      Buen Dia

       Vi la Palicacion y

      menciona prueba gratis, obligando a ingresar mis datos,  ahora me hacen descuentos por una aplicacion que no uso,  ademas veo que no soy la unica con este problema, y leo los cometarios en que ustedes insisten en cancelar antes de poder retirarse. Solicito cancelación de esa suscripción, independiente de sus motivos y formas no corresponde que hagan puclicidad engañosa, estan perjudicado mis ingresos.  No hare pago alguno de sus cobros. por otra parte para poder hacer el reclamo me siguen solicitando datos. 

      Agradeceria sean ,mas claros en su app, para que personas sigan con cobros sorpresas.

      slds.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 21, 2025

      @charcuteria_0841 

       

      no one can cancel for you.  you must cancel yourself.

       

      make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

      and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

      if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

      M
      martha_milena_3834Author
      Participant
      August 7, 2025

      No las tengo a la mano pero me ha ocasionado problemas .
      Reitero y solicito cancelación de esa suscripción . Han perjudicado mis
      ingresos .
      En el sistema le debe aparecer
      <Personal information removed by Moderator>

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      August 7, 2025

      Thanks for posting about your subscription commitments to this public discussion forum, @martha_milena_3834. I am sorry that you did not find value in your usage of our services. As mentioned by @Shivangi_Gupta you must put the account in good standing before accessing or managing the subscription. Please see https://helpx-internal.corp.adobe.com/content/help/en/manage-account/kb/fix-failed-missed-payment.html for information on how to add an accepted payment method for the services utilized.

       

      Once payment has been received and the account is current, then you can complete the self-cancel process listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html if you wish to be released from your subscription commitment, @martha_milena_3834. You can find more information on the cancellation and refund process at https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html.

       

      Finally, you are currently posting in a public discussion forum that is visible to anyone with Internet access. I edited your previous post to remove your personal information to prevent anyone viewing this public discussion from taking your personal information. Please be more careful in your future public posts, @martha_milena_3834.

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      August 4, 2025

      Hi @martha_milena_3834,

      We appreciate you reaching out. 

      Upon reviewing your account, I can confirm that your Adobe subscription has been active for 1 month and 8 days, and there are currently pending dues. It appears the subscription transitioned into a paid plan after the 7-day free trial period ended, as it wasn’t canceled during that time.

      Please note that uninstalling the application does not cancel the subscription. Since the plan is annual, early cancellation may involve an early termination fee, which is outlined in the subscription terms at the time of sign-up. Please refer to this article for fixing your payment issue: https://adobe.ly/4m1vOm0

      Let us know if you have any additional questions.


      ^Shivangi

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