Answered
Re: reembolso
Hola fressia, como estas? sabes que estoy pasando el mismo problema. Me cobraron un servicio que ya no utilizo, queria saber si te hicieron el reembolso total del prodcuto o como fue al final que se soluciono?
kgladCorrect answer
Community Expert
July 27, 2025
make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html
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