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O
oscar_0027
Participant
November 17, 2025
Question

Re: Reembolso

  • November 17, 2025
  • 2 replies
  • 34 views

Hi, because I don't have regular access to my email and I forgot that I had to cancel my subscription before the end of my trial period, and I was charged yesterday, I'm canceling today. The plans I had, I've been having serious financial problems, and the money I had was from my job. I had to make some purchases and now I don't have it because the subscription was charged. I don't know if I can Please help me with a refund. I stopped using them to remove a background from a photo, and it was too complicated. I'm sorry, but I won't be using them anymore; it was too difficult. Please help me get my money back. 

Thank you very much and I hope you can help me. Id <Removed by Moderator>

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 17, 2025

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 17, 2025

    Oscar, I am sorry you did not find more value from our offerings. Please click on  https://adobe.ly/4rmGZZJ to speak with a member of our team who can help you process your cancellation and refund request. Please use a different device to contact us if you are unable to reach anyone or are redirected to this public discussion forum. ^JW

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