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M
mohd_6760
Participant
May 2, 2025
Question

Re: Refund

  • May 2, 2025
  • 2 replies
  • 149 views

 

"I would like to request a refund for an annual subscription fee that was deducted from my account despite canceling the subscription immediately after signing up. Could you please guide me through the refund process?"

      2 replies

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 2, 2025

      you should have two emails from adobe; one showing your trial start date and one showing your cancellation date. 

       

      copy and paste those into a reply here (after redacting personal info).

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 2, 2025

      check your account, https://account.adobe.com

       

      does it show your cancellation?

      Jeffrey_A_Wright
      Jeffrey_A_Wright
      Legend
      May 2, 2025

      Mohd, I am sorry, but there are no active subscriptions or recent plans under the account you used to post to this public discussion forum. Please log in under the account you used to make the purchase if you wish to access it or manage it. Once you are logged in under the correct account, you can use the steps listed in https://adobe.ly/3GNNvWe to self-cancel most subscriptions. ^JW

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