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Ha Nguyen 13
Ha Nguyen 13
Participant
July 24, 2025
Question

Re: Refund request

  • July 24, 2025
  • 2 replies
  • 237 views

Hi there, I subscribed to the 30 day free trial, but somehow I got charged for a month instead. I canceled in less than 30 minute after it, for I did not intend to pay nor subscribe to such service. I would greatly appreciated if I could get a full refund. Thank you so much! 

    2 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    July 25, 2025

    Hi @5677609_Delight5D23,

    We appreciate you reaching out. I looked into your account details and found that you subscribed to Adobe Stock on July 23, 2025 and cancelled on the same day. 

    You are eligible for full refund for the subscription. It takes 5-7 business days. You can refer to this article for more details: https://adobe.ly/3TZj17k

    Let us know if you have any questions.


    ^Shivangi

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 24, 2025

    Hi @Ha Nguyen 13,

     

    Hope you are doing well. Thanks for writing in!

     

    Did you purchase a subscription for Acrobat Premium? The free trial is available only for 7 days and not 30 days.

    Can you please point out to the page where you saw a trial for 30 days? Also, the trial is only available when you opt in for an annual subscription.

     

    Also, since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/4fa968D)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4fa968D)

    Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

     

    Hope this helps.


    Regards,
    Souvik.

    Ha Nguyen 13
    Ha Nguyen 13Author
    Participant
    July 25, 2025

    Hi, I just checked my email again and it said like this, the 10 assets a month (30-day free trial) and it also mention in the email that if i cancel before Aug 06 to get a full refund. So how can I get my full refund, within any time? Thank you so much!

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 25, 2025

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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