Skip to main content
G
gia_9707
Participant
July 13, 2025
Answered

Re: Subscription renewed despite cancellation!

  • July 13, 2025
  • 2 replies
  • 136 views

Hi there

I have used the free trial and cancelled the subscription on the same day. And i still got charged a week after using the free trial and cancelling my subscription. I am upset about this. Am i able to receive a refund please?

    Correct answer Jeffrey_A_Wright

    I am sorry, Gia, but there are no recent or active subscriptions under the account you used to post to this public discussion forum. Please make sure to sign in using the account you used to make the purchase if you wish to cancel the subscription. For information on how to request a password reset, see https://adobe.ly/3IsCsmi. ^JW

    2 replies

    N
    nick_2262
    Participant
    August 20, 2025

    I had this happen to me too. Cancelled the same day and I was still charged a week after. Pretty sure they're doing this on purpose hoping you don't check your statement

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    July 14, 2025

    I am sorry, Gia, but there are no recent or active subscriptions under the account you used to post to this public discussion forum. Please make sure to sign in using the account you used to make the purchase if you wish to cancel the subscription. For information on how to request a password reset, see https://adobe.ly/3IsCsmi. ^JW

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices