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bobnico
Participant
October 29, 2024
Question

Re: Subscription Suspended Due to Billing Problem Despite Payment

  • October 29, 2024
  • 1 reply
  • 166 views

I just wanted to cancel my subscription and could not do so. I cancelled my auto deduction to Pay Pal and now just get notifications of Billing Error. I cannot even get to tell Adove to Cancel and go away.

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    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 29, 2024

    Bobnico, please see https://adobe.ly/40q0i9g for information on how to cancel your active subscription. If you are blocked from completing the steps, then use a different web browser or device to complete the cancellation request. ^JW

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 29, 2024

    if the above link fails to help, contact adobe,  there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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