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December 20, 2025
Question

Re: support number

  • December 20, 2025
  • 2 replies
  • 236 views

Dear Adobe Customer service, I received an alert for ₦417,942 from my bank account which i didn't initiate,
 payment details below.
 
Braintree order code BL3285085734
Reference  133458751694
DATE   19th Dec, 2025
AMOUNT NGN 417,942.33

 which I cancelled right away. Could you please let me know when I should expect my refund as have not exceeded my 14days the policy?

Here are the cancellation details:

Illustrator
Cancellation number
AB06728000375CNG

Adobe Stock – 10 assets a month
Cancellation number
AB06727600420CNG

Cancellation email sent to
<email removed-kglad>

Thank you.

2 replies

gupta shivangi
Legend
December 22, 2025

Hi @shola_1180,

Refunds initiated after cancellation usually take 12-14 days for getting processed to the bank account. I can confirm that a refund has initiated from Adobe on December 20, 2025.

Let us know if you experience any unexpected delay in refund.


^Shivangi

December 22, 2025

OK, THANKS

kglad
Community Expert
Community Expert
December 20, 2025

@shola_1180 

 

1. do not post personal info in these public forums.  

2. rufunds take up to 14 days.  meanwhile, check your account, https://account.adobe.com to make sure you have nothing unwanted.

 

December 20, 2025

i do have an account. and it shows You cancelled this plan.

kglad
Community Expert
Community Expert
December 20, 2025

then you have nothing else to do.