Re: Unable to Cancel Plan – Requesting Assistance

Forum|Forum|5 months ago
August 21, 2025
2 replies
677 views

Hi SG,

I have a similar issue now. Is there anything you can do to assist?

Thanks.

kglad

Community Expert

@CrypticScorp

ie, after fixing your payment, cancel per my previous response to your post.

C

CrypticScorpAuthor

Participant

Thank you, @Shivangi_Gupta and @kglad !

kglad

Community Expert

@CrypticScorp

you're welcome. is everything resolved?

Shivangi_Gupta

Community Manager

Thanks for reaching out, @CrypticScorp. I looked into your account details and found that you subscribed to a trial for Adobe Acrobat Pro which has now converted to a paid plan.

You'll be able to cancel the plan only when there are no pending dues on the account. The good news is Adobe offers full refund if the cancellation is done within first 14 days.

I would advise you to make the payment so that you can complete the cancellation. Once cancelled, it usually takes 12-14 days for the refund to process.

You may refer to this article: https://adobe.ly/3JoqDOB

Let me know if you have any additonal questions.
^Shivangi

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