Question

Re: Unable to Update Payment Method – Billing Issue, No Option to Add or Edit Payment

Forum|Forum|6 months ago
December 25, 2025
2 replies
374 views

Hi, quick question, I have the exact same problem. How did you solve it and how did you contact the technical support team? The backend is so confusing.

gupta shivangi

Legend

I reviewed your account details and found that there are pending dues on your account. Please refer to this document and see if you can fix the missed payment: https://adobe.ly/3YbKjcB

Let me know the outcome.

^Shivangi

M

mee187Author

Thanks for the link. I’ve already read all the tutorials and documentation. However, my issue is that I don’t have any of the options described there. For example, your documentation refers to “Edit billing and payment”, but I don’t have this option available. I don’t see anything related to this in the backend.

Regarding the payment, there are no issues with the bank. No information has changed, and there are sufficient funds available. Over the past few months, all payments have gone through successfully.

gupta shivangi

Legend

Hi @mee187,

We are here to help.

Have you tested any other browser to change your billing details?

Let us know.

^Shivangi

M

mee187Author

Hi @Shivangi_Gupta ,

thank you soooo much for the quick reply. I'm a student and I've the Creative Cloud Pro for Students ( I'm not sure about the exact naming). The past couple of billing worked fine but this month I've got an email that the payment didnt work. Ive enough money on my card and my banks says everything is fine. In my adobe backend I've zero visibility on my subscription. I dont know what to do now.

M

mee187Author

and yes, I've tried chrome, firefox and safari. I dont think its a browser issue.

The issue is (my suggestion, not that i know) that I'm a student who is using the universities subscription and so I've no options to see anything in the backend.

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