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Edgar36712996ypwh
Participant
April 13, 2024
Answered

Re: Unauthorized charge

  • April 13, 2024
  • 4 replies
  • 1008 views

Did you find out how you got charged? 

    Correct answer gupta shivangi

    Hi @Edgar36712996ypwh,

    We appreciate you contacting us. As per your account details. the susbcription ended on Februray 24, 2023. Also, there was no transaction from Adobe's end.
    Did you check with your bank about the unknown charges? 

    Let us know if you have any questions. 

     

    Regards,

    Shivangi

    4 replies

    E
    Eepreader
    Participant
    May 7, 2025

    Hello. I downloaded Adobe Acrobat to edit a pdf, and it advertised a 7 day free trial, and when I clicked on it, and confirmed the choice it automatically charges me for a yearly subscription without the free trial! Please refund me. I have not even used the application except to send this message. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 7, 2025

    @Eepreader 

     

    you can't fix a free trial that ends early.  and free trials are only offered once, so if you already had one, that would explain that early end.

     

    in any case, you can get a refund if you cancel your subscription within 7 days of its start.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

    K
    kamla_8704
    Participant
    October 15, 2024

    You have charged my bank account two separate amounts on 5 October, NZ$29.10, which is no doubt the actual correct invoice amount. 

    On the same date 5 October,  you have also charged me an extra second amount, NZ$46.2  which YOU NEED TO REFUND ME, which from my perspective is a fraud!   This second amount of NZ46.23 had previously been  shown in your earlier invoice recorded on your website.   Apparently, this particular amount (NZ46.23), has now misteriously disappeared from your website, but the charge still remains in my bank account.  You need to explain and refund me the relevant amount.  Kamla

    Kanikas
    Kanikas
    Legend
    October 15, 2024

    Hi Kamla, 

    We hear you. I would request you to kindly get in touch with Adobe support for help and information. Please use this link to contact support: https://adobe.ly/4dSHLFv.

     

    Hope this helps! 


    ^KS

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 15, 2024

    ie, IF the subscription is shown to be owned by @Edgar36712996ypwh, report fraud to your credit card issuer.

     

    if the subscription is using a different adobe id, check https://account.adobe.com with that adobe id

    gupta shivangi
    gupta shivangiCorrect answer
    Legend
    April 15, 2024

    Hi @Edgar36712996ypwh,

    We appreciate you contacting us. As per your account details. the susbcription ended on Februray 24, 2023. Also, there was no transaction from Adobe's end.
    Did you check with your bank about the unknown charges? 

    Let us know if you have any questions. 

     

    Regards,

    Shivangi

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