Participant

Answered

Re: Unauthorized charge

8 replies
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Did you find out how you got charged?

Legend

We appreciate you contacting us. As per your account details. the susbcription ended on Februray 24, 2023. Also, there was no transaction from Adobe's end.
Did you check with your bank about the unknown charges?

Let us know if you have any questions.

Regards,

Shivangi

E

Eepreader

Participant

Hello. I downloaded Adobe Acrobat to edit a pdf, and it advertised a 7 day free trial, and when I clicked on it, and confirmed the choice it automatically charges me for a yearly subscription without the free trial! Please refund me. I have not even used the application except to send this message.

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kglad

Community Expert

@Eepreader

you can't fix a free trial that ends early. and free trials are only offered once, so if you already had one, that would explain that early end.

in any case, you can get a refund if you cancel your subscription within 7 days of its start. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

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kamla_8704

Participant

You have charged my bank account two separate amounts on 5 October, NZ$29.10, which is no doubt the actual correct invoice amount.

On the same date 5 October, you have also charged me an extra second amount, NZ$46.2 which YOU NEED TO REFUND ME, which from my perspective is a fraud! This second amount of NZ46.23 had previously been shown in your earlier invoice recorded on your website. Apparently, this particular amount (NZ46.23), has now misteriously disappeared from your website, but the charge still remains in my bank account. You need to explain and refund me the relevant amount. Kamla

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Kanikas

Legend

Hi Kamla,

We hear you. I would request you to kindly get in touch with Adobe support for help and information. Please use this link to contact support: https://adobe.ly/4dSHLFv.

Hope this helps!

^KS

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kglad

Community Expert

ie, IF the subscription is shown to be owned by @Edgar36712996ypwh, report fraud to your credit card issuer.

if the subscription is using a different adobe id, check https://account.adobe.com with that adobe id

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gupta shivangiCorrect answer

Legend

Hi @Edgar36712996ypwh,

We appreciate you contacting us. As per your account details. the susbcription ended on Februray 24, 2023. Also, there was no transaction from Adobe's end.
Did you check with your bank about the unknown charges?

Let us know if you have any questions.

Regards,

Shivangi

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