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Thedogsquadlv
Participant
August 2, 2020
Question

Re: Unresolved customer service complaint

  • August 2, 2020
  • 1 reply
  • 200 views

I agree with this, email is necessary especially when trying to send proof that I was charged 8 consecutive times for service I don't use. After chatting with support offered no solution I am left with 8 -$82.00 charges for a service I don't use! I'm not happy right now to say the very least. How hard is it to have an email, I mean you have a chat which is useless when it comes to disputes. 

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    1 reply

    T
    ThedogsquadlvAuthor
    Participant
    August 2, 2020
    Please see attached which shows the charges in question. I would like a
    refund of all of these charges immediately.
    Thank you,
    Jessica Jolley
    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    August 2, 2020

    Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

    The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat or possibly phone:

    https://helpx.adobe.com/contact.html

    Sorry we can't be of more help to you here!

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