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carol_1617
Participant
May 7, 2025
Question

Re: Verify Installed Adobe Acrobat Pro License

  • May 7, 2025
  • 3 replies
  • 332 views

Thank you, when I go to my account and select" My Plans," it says "There are no plans."  However, if I click on

"Invoices" it shows an invoice for the date I tried to get a free 7-day trial.  I am elderly and have no further use for Adobe Pro.  I was just trying to get the instructions for my sewing machine.  I live on my social security and cannot afford any monthly fees.  It doesn't let me cancel my trial subscription.  Please Help.  Carol dunn

    3 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    May 8, 2025

    Thanks for reaching out, @carol_1617.

    I confirm there is no active subscription associated with this email address. Could you confirm if the email address is same on the invoice? 

    We'll look into this.

     

    P.S. Please do not mention your email address here. This is a public forum.

    ^Shivangi

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      May 8, 2025

      For anyone else reading this, here is the FREE Reader https://get.adobe.com/reader

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 8, 2025

      try a different updated (non-opera) browser.

       

      and for pdf viewing (like the instructions for your sewing machine) you can use adobe reader, which is free.

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