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Participant
November 14, 2025
Question

Re: Вернуть деньги

  • November 14, 2025
  • 2 replies
  • 29 views

прошу вернуть мои средства так как я не пользуюсь вашим сервисом и он не работает 

 

    2 replies

    Community Manager
    November 14, 2025

    Hello,

    Welcome to the community!

    Adobe offers full refund if the subscription is cancelled within first 14 days of purchase. If you do not wish to continue using the service, please feel free to cancel your plan following the steps listed in the article shared by the expert above: https://adobe.ly/48dK7iG

    Also, you can check this article to learn about the Adobe's refund policies: https://adobe.ly/49l4Jqn

    An automatic refund is initiated once you cancel the plan within 14 days. It usually takes 12-14 days for the refund to process.

    Let us know if you have any questions.


    ^Shivangi

    kglad
    Community Expert
    Community Expert
    November 14, 2025

    @??????_9468 

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html