Re: What happens when you cancel your 'Creative Cloud subscription'?

in addition, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"branched and moved from enterprise & teams">

Hi @dianne_2641,

Thank you for reaching out.

We have reviewed your account and noticed that you currently have an active individual trial plan associated with the Adobe ID used for your query. If you wish to cancel your trial or subscription, please follow these steps:

1. Sign in to your account at Adobe Plans.
2. Select Manage plan for the subscription you would like to cancel.
   • On the Plans page, you’ll find details about your active plans, billing information, and options to manage or edit your subscription.
3. Select Cancel your plan.
   • If this option is unavailable, it might be due to a pending payment process or a payment issue. Please try again in 24 hours.
4. Review your plan details and select Continue to cancel.
5. Choose a reason for cancellation and then select Continue.
6. Carefully review the cancellation details and select Confirm cancellation.

For more detailed guidance, you can refer to this resource: Cancel your Adobe subscription.

If you encounter any further issues, feel free to reach out for additional assistance.