Re: Why Can't I Just Cancel!

Forum|Forum|1 year ago
March 8, 2025
2 replies
3178 views

I can't cancel this even when signed in. Oh well, I'll just have to block Adobe. Awful customer care.

Participant

I have same issue ii cancelled my subscription last february , but they inform me that because i subscribe annually they can only stop debiting my account by april, i was unhappy already with that unfortunately until today it is already May they are still debiting my account, and they were saying i didn't cancel my subscription.

kglad

Community Expert

@maryg59855747

that doesn't sound correct. ie, your subscription was not cancelled in february. you most likely were informed that you should wait until april and then cancel so you would not receive a penalty. ie, you needed to cancel.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

kglad

Community Expert

if you have a payment issue, that has to be rectified before you can cancel.

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